30 Day Hassle Free Returns
At DailyPuzzles, we want you to be satisfied with your online shopping experience which is why we are offering 30 day hassle free returns! Whether you have a damaged product or simply just change your mind we are happy to assist.
How do I start a return?
Contact us here.
What is eligible?
- Defective Products
- Damaged Products
- Items not as described
- Change of mind
What is not eligible?
- Popped cubes
- Broken 2x2 corner stalks (We do provide parts)
- Items not in original condition or packaging
- Customised / Branded products (made to order)
We don't accept returns for popped cubes. A 'pop" is when a cube falls apart but is not broken. With most modern speedcubes, pops are rare, but regardless of the brand, model or price it still is an occurrence due to the nature of how speedcubes (rubiks cubes) are designed. A popped cube can be easily fixed by putting the piece(s) back in place. If you need help fixing a pop you can contact us for help!
Defective or Damaged in Shipping
If your purchase arrives with a broken piece, we will contact the manufacturer on your behalf for a claim under warranty. The typical resolution for this situation is for the manufacturer to provide replacement parts free of charge. In some cases at their discretion, if the damage is extreme, they will provide an entirely new product instead.
If your return is authorised under anything other than change of mind, we will cover the cost of return shipping or provide a free return label back to our warehouse.