09/04/2022 New Update:
All workers have now officially finished quarantine, sucessfully recovered and are now back to work! That being said, it's going to take us a little bit longer than usual to ship your order right now since we have a backlog to clear.
We are still going to be upgrading many orders to Express at no extra charge in the coming days, but please be mindful that it will take us a littel bit longer than our same day promise to get orders shipped. We are going to be working hard and overtime to get everything shipped ASAP.
Thanks so much for your support and understanding, we hope you all are staying safe!
All orders are dispatched on the same business day if your order is placed before 11AM AEDT. When this isn't possible your order will be shipped on the following business day.
Your order is shipped with a free tracking number included which includes email updates when your order is out for delivery. Packages are by default signature required on delivery but you can request to leave in a safe place.
- Australia Post Standard Shipping - 2-8 Business days - A$4.95
- Australia Post Express Shipping - 1-3 Business days - A$8.95
- DHL Express Shipping - 1-4 Business days - A$19.95
- FREE Australia Post Standard Shipping - 2-8 Business days - Free above $99AUD
- Australia Post Standard International Shipping - 5-15 Buisiness days - Starting at $5USD
- Australia Post Express International Shipping - ETA shown at checkout
- DHL Express - 1-5 Business days - Starting at $19.95AUD
Please note the above dates are estimates provided by the courier and not a guarantee. Due to the current times, all couriers are dealing with record parcel volume aswell as slower processing times due to restrictions. We are unable to control any potential delays.
If you are purchasing a pre-order item with other products your order will be shipped once all items are in stock. If you want or need other products first we suggest you order them separately. We list the estimated dispatch date in the description of the product to keep you up to date.
Order changes or cancelation
If you'd accidentially made a mitsake with your order we are happy to update or cancel the order if we still have the parcel and it's not shipped yet. Please ensure you contact us quickly via email if you need something changed.
Taxes, duties or customs fees
If you are based in Australia your order will arrive 100% tax free. If you are based outside of Australia you may incur duties or taxes levied by your local government. Please check your local post office to find out if you will incur these fees.
If you have any questions about our shipping process or anything else shipping related, please contact us here.